We are committed to your satisfaction.

Unless otherwise stated, we will accept merchandise in good, clean, working condition for a period of 30 days from the date-of-purchase. Returned items must have the original carton, packaging materials, and warranty information. Restocking fees may be applied to any return of equipment that has been used. Original shipping charges are non-refundable.

YOU MUST CALL (866) 305-3233 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA). Returns without an (RMA) will not be accepted. RMA is valid for 30 days from issue date. RMA number must appear on all correspondence and packages sent to TapeTech Gold. Returned merchandise must be sent via prepaid freight. We suggest returns to be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. COD and Freight Collect packages will not be accepted. We will only accept items that are returned complete, and intact. Missing parts, incomplete case quantities or partially used case quantities will not be accepted.

Problems With Your Order?

We have taken every precaution to make sure that your package has been shipped in the best possible way. When a problem arises, please Contact Customer Service immediately. You will be asked to observe the following:

MISSING ITEMS

Check all boxes and packing material closely. Often times, smaller items are wrapped in paper, bubble wrap, or packing peanuts. Small parts can sometimes be taped to other tools or the inside flap of the box. Please inspect both top and bottom flaps. If there are items missing from your order please CONTACT CUSTOMER SERVICE ASAP. Do not discard box or packing materials, and check the packing list to see that the missing items are not listed as back ordered.

DAMAGED ITEMS

We take extra care to make sure that your items are packed properly. If you receive a damaged product, please call us or create a support case immediately. Do not discard the box or any of the packing material. Photograph the package and any damaged items to forward to customer service for fastest possible remedy.